Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. It is very common for an owner to describe a problem over the phone and for us to think that we have a good idea of what is going on, only to find that something completely different is actually happening when we finally examine the pet. A physical exam is necessary so we can provide an accurate diagnosis and proper treatment. Treating a pet for the wrong disease or condition will cost more in the end and could be harmful or even deadly to your pet.