Frequently Asked Questions
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Why is my veterinarian referring my pet to a specialist?
We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training…
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What are your vaccination requirements for boarding?
For the protection of your pet, and all the pets in our hospital, we require that all cats and dogs be up to date with their vaccinations for all core…
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Do you offer any guarantees or refunds if my pet doesn’t get better?
Veterinarians are highly trained professionals in all aspects of pet health care. Our ability to help our patients improves every year with new research and new advances thanks to ongoing…
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I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
It is perfectly normal to be nervous about your pet undergoing an anaesthetic procedure. Although a small amount of risk is present with every anaesthesia, just as it is in…
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I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?
Don’t panic, but call us right away at 416-923-8896. If it’s outside our normal business hours, call the Veterinary Emergency Clinic at 416-920-2002. If your pet is not showing any…
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I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. It is very common for an owner to…
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My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…
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I brought my pet to see you for a problem, but he/she isn’t getting any better. What can I do?
Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the solution to cure or manage a pet’s condition. Please let us know if…
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My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
We do offer drop-off appointments. Please call to arrange this service. We usually ask that you drop off your pet in the morning. We will call you once your pet…
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What forms of payment do you accept? Do you offer any payment plans?
Unfortunately, we do not offer any payment plans. We request that you pay for services provided at the time of your pet’s visit. We accept cash, Visa, MasterCard, and American…
